ALL ORDERS COME WITH A FREE SAMPLE OF OUR OMEGA ONE FISH FOOD PRODUCTS.
All shipments for LIVE AQUATICS are shipped on Monday & Tuesdays, this is due to the frequent delays USPS is experiencing. To change the shipping method please message us with the information
Shipping charges are NON-REFUNDABLE-UNLESS YOU FILE THE CLAIM YOURSELF. Then it is at the discretion of the postal service.
I reserve the right to hold shipments if the weather is unsuitable for shipping for the health of the fish. My goal is to get your fish to you as fast as possible and in the best condition possible.
Please, please contact me before opening a case or leaving negative feedback. I am a reasonable person and I try to make my customers happy. If you have fish that show up dead I require you to contact me within 2 hours of first delivery attempt. I will need pictures of the dead fish in the original packaging for replacement. You can message me through Ebay.
We guarantee live arrival on all live shipments delivered on time. Claims for losses resulting from late deliveries must be filed with the delivery company of your choice. However we will happily help you in filing claims for late deliveries.